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Returns
Returns & Exchanges
If for any reason you need to return or exchange a product, the following terms apply.
1) Return / Exchange eligibility
- We accept returns and exchanges for defective and non-defective products.
- Products must be new and unused, in the same condition as received.
- The return must include the sales document (receipt/invoice).
- The product must be returned in secure packaging. If the item was delivered in factory packaging, it must be returned with its factory packaging.
2) Return window
Returns/exchanges must be shipped within 30 days from the delivery date.
3) Return method
Returns and exchanges are handled by mail (shipping).
4) Return shipping & label
- The customer is responsible for arranging and paying the return shipping.
- Any return label cost is also the customer’s responsibility.
5) Restocking fee
We do not charge any restocking fee (0 cost).
6) Refunds
- Refunds are issued after we receive and inspect the returned item.
- If the product is confirmed to be in the same condition as shipped (new/unused), we refund the product price.
- Shipping costs are charged to the customer and are not refundable, unless the return is due to our error or a defective item.
7) Refund processing time
Refunds are processed within up to 30 days after the returned item is received.
8) Non-returnable items
Returns are not accepted for consumable items, such as brake pads, ropes, balloons, etc.
9) Contact before returning
Please contact us before sending any return/exchange so we can provide the correct instructions and return details.
Tsipidis bikes
Patision 37 & Stournari 51, Athens
tsipidis.bikes@gmail.com
210-5243715
SOCIAL MEDIA
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